Sometimes even the highest quality products may fail, show early signs of wear, or have manufacturing defects - they’re hand-made after all. At MattressKing, we stand by our commitment to help you get your best night’s sleep. If something goes wrong with a product you purchased from us, we’re here to help guide you through the warranty process. It’s important to know that your warranty is covered by the manufacturer, not by MattressKing, and the process may differ depending on the product type and brand. Because we’re in the business of giving you peace of mind, we’ve set up a list of things to help you determine if there’s a defect that is covered and to help facilitate the process.
These warranties are non-transferable and only cover the original purchaser and must have been purchased directly from an authorized Mattress King location.
Golden Mattress Company Warranty | 10-Year Limited Warranty
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Nectar Forever Warranty
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Symbol Mattress Warranty | 10-Year Limited Warranty
Symbol Mattress Warranty | 5-Year Limited Warranty
King Koil Warranty | 10-Year Limited Warranty
MLILY USA Warranty | 10-Year Limited Warranty
This warranty includes mattresses made by MLILY USA
What is Covered
This warranty covers any defects in materials or workmanship, with the exceptions stated below. This is a manufacturer’s warranty and does not cover any additional coverage offered by individual stores, distributors, or other points of sale in or outside of the United States of America.
What will Mlily do
MLILY USA, at its sole discretion, will repair or replace any product that proves to be defective in materials or workmanship.
How long Coverage last
This warranty runs from the date of purchase. Length of warranty is based on product type : Mattresses = 10 Years
What is Not Covered
The warranty applies only to the original purchaser and does not cover: (a) misuse or abuse; (b) failure to follow care instructions by (i) drying in dryer (ii) using bleach or bleach detergent (iii) ironing (iv) dry cleaning or (v) not completely drying the cover before putting back on the mattress; (c) wear and tear, including rips, tears, or soiling; (d) fabric stains or damage caused by or related to: (i) inks, nail polish, cosmetics, bleach, non-food related grease, corrosives, alcohol, dyes, or solvents (ii) burns or fire, natural disaster, flood, theft, vandalism, or any other loss covered under an insurance policy (iii) structural problems or appliance malfunctions (iv) more than two pints of liquid; (e) mattresses not correctly fitted with the mattress protector; (f) mattresses used for commercial, institutional, or rental purposes; (g) normal changes in softness or resilience (including impressions less than 1 inch in depth); (h) stains; or (i) damage caused by uneven platform or box foundation support; (j) bedding sold “as is”, or floor samples, or bedding purchased from second hand parties, non-retail establishments or received as a promotional item; (k) or any personal comfort preference changes.
How State Law applies
This warranty gives you specific legal rights, and you may also have other rights which vary from state to state.
How to get service
Please fully complete the form available at www.mlilyusa.com/warranty-claim/ and we will contact you within a week about your claim. Please keep your original receipt and a copy of it so that we may process your warranty request with speed and accuracy. A photo or scan of it and photos and descriptions of the defect will be required to properly process your claim.
Innova Warranty | 20-Year Limited Warranty
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Malouf® Warranty | 20-Year Limited Warranty
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Malouf® Warranty | 5-Year Limited Warranty
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Malouf® Warranty | 5-Year Limited Warranty
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Weekender® Warranty | 3-Year Limited Warranty
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Malouf® Warranty | 15-Year Limited Warranty
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WOVEN™ Warranty | 5-Year Limited Warranty
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WOVEN™ Warranty | 3-Year Limited Warranty
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Symbol Mattress Warranty | 10-Year Limited Warranty
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Malouf® Warranty | 15-Year Limited Warranty
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WGlideaway Warranty | Lifetime Warranty
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How does it work?
- A normal increase in softness of the foam pressure-relieving material which does not affect the pressure-relieving qualities of the mattress.
- Comfort preference.
- Physical abuse or damage to the structure and/or cover material. This includes, but is not limited to: burns, cuts, tears, liquid damage, or stain, provided that the defect is caused by user abuse or damage.
- Body indentations: Less than minimum impressions as defined in “Warranty Coverage”.
- Mattress damage due to an inappropriate foundation or inadequate center support.
- Normal Wear and Tear (Body impressions are a natural occurrence and are to be expected. This is due to the upholstery layers conforming to your body and do not necessarily indicate a structural defect.)
- Dead batteries
- Stains and soiling, so be sure to use a mattress protector.
- Improper or unsupported foundation; Mattresses need to be on a perfectly level platform/foundation.
- Frame without adequate center support; A frame or bed frame should have at least 5 legs and at least one of those 5 legs supporting the slates or steel crossbars.
- Missing law tag (law tag will have date of manufacturer and warranty code).