Warranty Page
File Your Warranty Claim
At Mattress King, we’re committed to your best night’s sleep—and your peace of mind. If something goes wrong with your purchase, we’re here to guide you through the warranty process. While warranties are provided by the manufacturer (not Mattress King) and may vary by product type or brand, we’ve made it easy for you to understand your coverage. Below, you’ll find a list of warranties for categories like Mattresses, Adjustable Bases, Pillows, Bedding and Bed Frames. Please note: Warranties are non-transferable, apply only to the original purchaser, and must be for products bought directly from an authorized Mattress King location.
Golden Mattress Company | 10-Year Limited Warranty
Overview
Golden Mattress Company warrants to the original purchaser that this mattress is free from defects in materials and workmanship (excluding the cover) for 10 years from the date of purchase. This warranty ensures the mattress remains serviceable under normal use. If a defect occurs within this period due to manufacturing issues—not misuse or neglect—we will replace the mattress at no cost to you. Refer to your mattress law tag for the exact warranty length.
Who Is Covered
This warranty applies only to the original purchaser of the mattress from Golden Mattress Company or an authorized retailer. It is non-transferable. If the mattress is sold or transferred, the warranty terminates, and the new owner accepts the product “as is” with all faults. Please retain your purchase receipt as proof of ownership.
What Is Covered
This warranty covers mattresses manufactured by Golden Mattress Company and purchased directly from Golden Mattress Company or its authorized retailers. It protects against defects in material and workmanship for the full 10-year period, specifically: (1) visible indentations greater than 1.5 inches not caused by an improper or unsupportive foundation, adjustable bed base, or bed frame; (2) manufacturing defects causing the foam or spring material to degrade, split, or crack despite normal usage and proper handling. This warranty is limited to one replacement per mattress purchased.
What Is Not Covered
This warranty does not cover the following: (1) normal wear, including indentations or sagging less than 1.5 inches, or a normal increase in foam softness that does not affect pressure-relieving qualities; (2) issues due to misuse, neglect, accidents, or failure to follow care instructions, such as using an improper bed frame; (3) damage to the mattress structure or cover, including burns, cuts, tears, liquid damage, or stains; (4) personal comfort preferences; (5) mattresses sold “as-is,” “preconditioned,” “reconditioned,” “used,” “returned,” “previously owned,” or any similar condition indicating the mattress is not new or of first quality.
Warranty Remedy
If a covered defect occurs, Golden Mattress Company will, at its discretion: (1) replace the defective mattress with a new Golden Mattress Company mattress of the same model and size at no cost to you; (2) if the model is discontinued, provide a credit equal to your original purchase price toward a new replacement mattress. All warranty claims, returns, and exchanges are handled through Golden Mattress Company retailers. Transportation, handling, and inspection costs associated with replacements are the purchaser’s responsibility.
Your Responsibilities
To qualify for this warranty, you must meet the following requirements: (1) the mattress must be used on a firm, rigid, non-flexible surface, such as a matching foundation or adjustable bed base, with a proper bed frame that includes ample center support to handle the combined weight of the mattress and user(s); (2) you must provide photo evidence of the defect and proof of original purchase, such as a receipt.
Legal Rights
This warranty gives you specific legal rights, and you may have other rights that vary by state. Some states do not allow limitations on implied warranties or the exclusion of incidental or consequential damages, so these limitations may not apply to you. No warranties, expressed or implied (including warranties of merchantability or fitness), are extended to anyone who purchases this product from a non-authorized dealer, and all such warranties are excluded.
How to File a Claim
If you believe you have a valid warranty claim, please complete the warranty claim form linked on this page.
Nectar | Forever Warranty™
Overview
Nectar Sleep warrants to the original purchaser that this mattress is free from defects in materials and workmanship for as long as you own it, starting from the date of purchase. This Forever Warranty™ applies to the following mattresses: Nectar Mattress, Nectar Premier Mattress, Nectar Premier Copper Mattress, Nectar Hybrid Mattress, Nectar Premier Hybrid Mattress, and Nectar Premier Copper Hybrid Mattress. If a defect occurs due to manufacturing issues—not misuse or neglect—we will repair or replace the mattress based on the terms outlined below. This warranty is effective as of July 15, 2021, and applies only to mattresses located in the contiguous United States, Alaska, or Hawaii.
Who Is Covered
This warranty applies only to the original purchaser of the mattress from Nectar Sleep or an authorized retailer. It is non-transferable. If the mattress is sold or transferred, the warranty terminates, and the new owner accepts the product “as is” with all faults. Please retain your purchase receipt as proof of ownership.
What Is Covered
This warranty covers the mattresses listed above, manufactured by Nectar Sleep and purchased directly from Nectar Sleep or its authorized retailers. It protects against defects in material and workmanship for the full period of ownership, specifically: (1) visible indentations greater than 1.5 inches not caused by an improper or unsupportive foundation, adjustable bed base, or bed frame; (2) manufacturing defects causing the foam material to degrade, split, or crack despite normal usage and proper handling; (3) manufacturing defects in the assembly of the mattress cover. Replaced or repaired mattresses are subject to the same warranty terms, with the warranty period starting from the original purchase date.
What Is Not Covered
This warranty does not cover the following: (1) mattresses with the cover removed, as removing the cover voids the warranty; (2) damage due to environmental causes; (3) issues due to misuse, neglect, accidents, or failure to follow care instructions, such as using an improper bed frame; (4) normal wear, including a normal increase in foam softness that does not affect pressure-relieving qualities; (5) personal comfort preferences; (6) damage to the mattress structure or cover, including burns, cuts, tears, liquid damage, or stains; (7) mattresses sold “as-is,” “preconditioned,” “reconditioned,” “used,” “returned,” “previously owned,” or any similar condition indicating the mattress is not new or of first quality, unless required by law; (8) replacement mattresses shipped outside the contiguous United States, Alaska, or Hawaii.
Warranty Remedy
If a covered defect occurs, Nectar Sleep will, at its discretion: (1) for the first 10 years of ownership, replace the defective mattress with a new Nectar Sleep mattress of equal or greater value at no cost to you; (2) in years 10 and beyond, repair and re-cover the mattress or replace it, with you responsible for a $50 transportation fee each way, which will be waived if Nectar Sleep confirms a defect. All warranty claims, returns, and exchanges are handled through Nectar Sleep.
Your Responsibilities
To qualify for this warranty, you must meet the following requirements: (1) the mattress must be used on a firm, solid surface, such as a matching foundation or adjustable bed base, with a proper bed frame that supports the combined weight of the mattress and user(s); (2) you must provide proof of original purchase, and in years 10 and beyond, you may be responsible for a $50 shipping fee each way, which will be waived if a defect is confirmed; (3) at Nectar Sleep’s option, you may need to provide photo evidence of the defect in lieu of returning the mattress.
How to File a Claim
If you believe you have a valid warranty claim, please contact Nectar Sleep at: Resident Home, LLC, Nectar Sleep, 100 Logistics Avenue, Jeffersonville, IN 47130; email: support@nectarsleep.com; phone: 1-888-863-2827. You can also complete the warranty claim form linked on this page.
Legal Rights
This warranty gives you specific legal rights, and you may have other rights that vary by state or jurisdiction. To the extent permitted by law, this warranty is exclusive and in lieu of all other warranties, whether oral, written, statutory, express, or implied, including warranties of merchantability and fitness for a particular purpose. Nectar Sleep limits the duration of any implied warranties to the duration of this written warranty or the maximum duration allowed by law, whichever is shorter. Some states do not allow limitations on implied warranties or the exclusion of incidental or consequential damages, so these limitations may not apply to you. Nectar Sleep’s total liability will not exceed the purchase price of the mattress, and Nectar Sleep is not liable for special, incidental, consequential, or indirect damages unless required by law.
Arbitration
Disputes arising from this warranty must be resolved through binding arbitration under the Commercial Arbitration Rules of the American Arbitration Association (AAA), located at www.adr.org. Arbitration will take place in San Francisco, CA, and will not be combined with other proceedings. Each party will designate one arbitrator, and the two arbitrators will select a third to chair the panel; if they cannot agree, the AAA will appoint the third arbitrator. The arbitrators will issue a decision within 120 days (extendable by 30 days if needed), and the proceedings will be confidential. The arbitrators’ award will be final and binding, and judgment may be entered in any court of competent jurisdiction. Arbitration is required before pursuing remedies under Title I of the Magnuson-Moss Warranty Act, but not for other rights or remedies outside that Act.
Governing Law
This warranty is governed by the laws of the State of California.
Warrantor
Resident Home, LLC, Nectar Sleep, 100 Logistics Avenue, Jeffersonville, IN 47130.
Corsicana Mattress Company & Englander | Limited Warranty
Overview
Corsicana Mattress Company warrants to the original purchaser that this mattress, manufactured by Corsicana Mattress Company or Englander, is free from defects in materials and workmanship (excluding the cover) for the warranty period specified on your mattress law tag, which may be either 5 years or 10 years from the date of purchase. This warranty ensures the mattress remains serviceable under normal use. If a defect occurs within this period due to manufacturing issues—not misuse or neglect—we will replace the mattress at no cost to you.
Who Is Covered
This warranty applies only to the original purchaser of the mattress from Corsicana Mattress Company, Englander, or an authorized retailer. It is non-transferable. If the mattress is sold or transferred, the warranty terminates, and the new owner accepts the product “as is” with all faults. Please retain your purchase receipt as proof of ownership.
What Is Covered
This warranty covers mattresses manufactured by Corsicana Mattress Company or Englander and purchased directly from Corsicana Mattress Company, Englander, or their authorized retailers. It protects against defects in material and workmanship for the full warranty period specified on your law tag, specifically: (1) visible indentations greater than 1.5 inches not caused by an improper or unsupportive foundation, adjustable bed base, or bed frame; (2) manufacturing defects causing the foam or spring material to degrade, split, or crack despite normal usage and proper handling. This warranty is limited to one replacement per mattress purchased and does not extend to mattresses sold “as-is.”
What Is Not Covered
This warranty does not cover the following: (1) normal wear, including indentations or sagging less than 1.5 inches, or a normal increase in foam softness that does not affect pressure-relieving qualities; (2) issues due to misuse, neglect, accidents, or failure to follow care instructions, such as using an improper bed frame; (3) damage to the mattress structure or cover, including burns, cuts, tears, liquid damage, or stains; (4) personal comfort preferences; (5) mattresses sold “as-is,” “preconditioned,” “reconditioned,” “used,” “returned,” “previously owned,” or any similar condition indicating the mattress is not new or of first quality; (6) indentations caused by misuse, abuse, or factors other than a product defect.
Warranty Remedy
If a covered defect occurs, Corsicana Mattress Company or Englander will, at its discretion: (1) replace the defective mattress with a new mattress of the same model and size from Corsicana Mattress Company or Englander at no cost to you; (2) if the model is discontinued, provide a credit equal to your original purchase price toward a new replacement mattress. All warranty claims, returns, and exchanges are handled through Corsicana Mattress Company or Englander retailers. Transportation, handling, and inspection costs associated with replacements are the purchaser’s responsibility.
Your Responsibilities
To qualify for this warranty, you must meet the following requirements: (1) the mattress must be used on a firm, rigid, non-flexible surface, such as a matching foundation or adjustable bed base, with a proper bed frame that includes ample center support to handle the combined weight of the mattress and user(s); (2) you must provide photo evidence of the defect and proof of original purchase, such as a receipt.
Legal Rights
This warranty gives you specific legal rights, and you may have other rights that vary by state. Some states do not allow limitations on implied warranties or the exclusion of incidental or consequential damages, so these limitations may not apply to you. No warranties, expressed or implied (including warranties of merchantability or fitness), are extended to anyone who purchases this product from a non-authorized dealer, and all such warranties are excluded.
How to File a Claim
If you believe you have a valid warranty claim, please complete the warranty claim form linked on this page.
3Z Brands | Limited Warranty
Overview
3Z Brands warrants to the original purchaser that this mattress, manufactured by 3Z Brands under the Helix, Brooklyn Bedding, or Southerland Sleep brands, is free from defects in materials and workmanship (excluding the cover) for the warranty period specified on your mattress law tag. For Helix and Brooklyn Bedding mattresses, this is a Limited Lifetime Warranty covering the full period of your ownership, with non-prorated coverage for the first 10 years and prorated coverage thereafter. For Southerland Sleep mattresses, the warranty period is 10 years, with non-prorated coverage for the full 10 years. This warranty applies to the following mattresses: Helix Standard Mattress, Helix Kids Mattress, Helix Plus Mattresses, Helix Luxe Mattresses, Helix Elite Mattresses, Birch and Birch Luxe Natural Mattresses, Brooklyn Bedding Signature Hybrid, Aurora Luxe, Sedona Elite, BB Kids, CopperFlex Collection, Brooklyn Essential, Plank Firm Mattresses, Titan Plus Mattresses, Spartan, Dreamfoam Mattresses, 4” Sleeper Sofa, EcoSleep Mattresses, and all Southerland Sleep mattresses. If a defect occurs within the warranty period due to manufacturing issues—not misuse or neglect—we will repair or replace the mattress based on the terms outlined below. This warranty applies only to mattresses located in the United States (excluding U.S. territories) or Canada.
Who Is Covered
This warranty applies only to the original purchaser of the mattress from Mattress King or an authorized retailer of 3Z Brands (under the Helix, Brooklyn Bedding, or Southerland Sleep brands). It is non-transferable. If the mattress is sold or transferred, the warranty terminates, and the new owner accepts the product “as is” with all faults. Please retain your purchase receipt as proof of ownership.
What Is Covered
This warranty covers mattresses manufactured by 3Z Brands under the Helix, Brooklyn Bedding, or Southerland Sleep brands and purchased directly from Mattress King or an authorized 3Z Brands retailer. It protects against defects in material and workmanship for the applicable warranty period, specifically: (1) visible indentations greater than 1.5 inches not caused by an improper or unsupportive foundation, adjustable bed base, or bed frame; (2) manufacturing defects causing the foam or spring material to split or crack despite normal usage and proper handling; (3) manufacturing defects in the assembly of the mattress cover. Normal wear requires that the mattress be continuously supported by a matching foundation or adjustable bed base with a proper bed frame, with slats no more than 5 inches apart for Helix and Brooklyn Bedding mattresses or 5.5 inches apart for Southerland Sleep mattresses, sufficient to support the combined weight of the mattress and user(s). Removing the mattress cover will void this warranty.
What Is Not Covered
This warranty does not cover the following: (1) normal wear, including a normal increase in foam softness that does not affect pressure-relieving qualities; (2) comfort preferences beyond the 100-day risk-free trial period; (3) physical abuse or damage to the mattress structure or cover, including burns, cuts, tears, liquid damage, or stains; (4) for years 1–10, replacement of non-defective pieces in a sleep system (e.g., if only one component of a multi-component mattress is defective, only that component will be replaced); (5) mattresses sold by unauthorized resellers; (6) mattresses sold “as-is,” “preconditioned,” “reconditioned,” “used,” “comfort return,” “returned,” “previously owned,” or any similar condition indicating the mattress is not new or of first quality.
Warranty Remedy
If a covered defect occurs, Mattress King, in coordination with 3Z Brands, will, at its discretion:
(1) For Helix and Brooklyn Bedding mattresses: (a) during years 1–10, repair or replace the defective mattress with a new mattress of the same model and size at no cost to you; (b) during years 11–15, replace the mattress at a prorated charge of 50% of the then-current retail price of the same model and size; (c) during years 16–20, replace the mattress at a prorated charge of 60% of the then-current retail price; (d) from year 21 onward, replace the mattress at a prorated charge of 75% of the then-current retail price.
(2) For Southerland Sleep mattresses: during the 10-year warranty period, repair or replace the defective mattress with a new mattress of the same model and size at no cost to you.
If a model is discontinued, a replacement of similar build and design or a credit equal to your original purchase price toward a new mattress will be provided. Replaced or repaired mattresses are subject to the same warranty terms, with the warranty period starting from the original purchase date. All warranty claims, returns, and exchanges are handled through Mattress King.
Your Responsibilities
To qualify for this warranty, you must meet the following requirements: (1) the mattress must be used on a firm, solid surface, such as a matching foundation or adjustable bed base, with a proper bed frame that supports the combined weight of the mattress and user(s), with slats no more than 5 inches apart for Helix and Brooklyn Bedding mattresses or 5.5 inches apart for Southerland Sleep mattresses; (2) you must provide proof of the original purchase date and, for Helix and Brooklyn Bedding mattresses in years 11 and beyond, pay the applicable prorated replacement charge; (3) you must submit photo evidence of the defect through the warranty claim form on the Mattress King website, as Mattress King may request this in lieu of returning the mattress. Transportation, handling, and inspection costs associated with replacements are the purchaser’s responsibility.
Legal Rights
This warranty gives you specific legal rights, and you may have other rights that vary by state or jurisdiction. To the extent permitted by law, this warranty is exclusive and replaces all other warranties, express or implied, including warranties of merchantability and fitness for a particular purpose. 3Z Brands limits the duration of any implied warranties to the duration of this written warranty. Some states do not allow limitations on implied warranties or the exclusion of incidental or consequential damages, so these limitations may not apply to you. 3Z Brands’ total liability will not exceed the purchase price of the mattress, and 3Z Brands is not liable for special, incidental, consequential, or indirect damages unless required by law.
Arbitration
Disputes arising from this warranty must be resolved through binding arbitration under the Commercial Arbitration Rules of the American Arbitration Association (AAA), located at www.adr.org or reachable at 1-800-778-7879. Arbitration will take place in New York, NY, and will not be combined with other proceedings. Each party will designate one arbitrator, and the two arbitrators will select a third to chair the panel; if they cannot agree, the AAA will appoint the third arbitrator. The arbitrators will issue a decision within 120 days (extendable by 30 days if needed), and the proceedings will be confidential. The arbitrators’ award will be final and binding, and judgment may be entered in any court of competent jurisdiction. Arbitration is required before pursuing remedies under Title I of the Magnuson-Moss Warranty Act, but not for other rights or remedies outside that Act.
Governing Law
This warranty is governed by the laws of the State of New York, without giving effect to its conflict of laws rules.
Warrantor
Brooklyn Bedding, LLC d/b/a 3Z Brands.
How to File a Claim
If you believe you have a valid warranty claim, please complete the warranty claim form linked on this page. All claims for 3Z Brands mattresses purchased through Mattress King must be submitted through this form for processing. If you believe you have a valid warranty claim, please complete the warranty claim form linked on this page.
AmericanStar Mattress | 10-Year Limited Warranty
Overview
AmericanStar Mattress warrants to the original purchaser that this mattress, manufactured by AmericanStar Mattress, is free from defects in materials and workmanship (excluding the cover) for a period of 10 years from the date of purchase. This warranty ensures the mattress remains serviceable under normal use with non-prorated coverage for the full 10 years. If a defect occurs within this period due to manufacturing issues—not misuse or neglect—we will repair or replace the mattress at no cost to you. This warranty applies only to mattresses located in the United States (excluding U.S. territories) or Canada.
Who Is Covered
This warranty applies only to the original purchaser of the mattress from Mattress King or an authorized AmericanStar Mattress retailer. It is non-transferable. If the mattress is sold or transferred, the warranty terminates, and the new owner accepts the product “as is” with all faults. Please retain your purchase receipt as proof of ownership.
What Is Covered
This warranty covers mattresses manufactured by AmericanStar Mattress and purchased directly from Mattress King or an authorized AmericanStar Mattress retailer. It protects against defects in material and workmanship for the full 10-year period, specifically: (1) visible indentations greater than 1.5 inches not caused by an improper or unsupportive foundation, adjustable bed base, or bed frame; (2) manufacturing defects causing the foam or spring material to split or crack despite normal usage and proper handling; (3) manufacturing defects in the assembly of the mattress cover. Normal wear requires that the mattress be continuously supported by a matching foundation or adjustable bed base with a proper bed frame, with slats no more than 5 inches apart, sufficient to support the combined weight of the mattress and user(s). Removing the mattress cover will void this warranty.
What Is Not Covered
This warranty does not cover the following: (1) normal wear, including a normal increase in foam softness that does not affect pressure-relieving qualities; (2) comfort preferences beyond the 100-day risk-free trial period; (3) physical abuse or damage to the mattress structure or cover, including burns, cuts, tears, liquid damage, or stains; (4) replacement of non-defective pieces in a sleep system (e.g., if only one component of a multi-component mattress is defective, only that component will be replaced); (5) mattresses sold by unauthorized resellers; (6) mattresses sold “as-is,” “preconditioned,” “reconditioned,” “used,” “comfort return,” “returned,” “previously owned,” or any similar condition indicating the mattress is not new or of first quality.
Warranty Remedy
If a covered defect occurs, Mattress King, in coordination with AmericanStar Mattress, will, at its discretion: (1) during the 10-year warranty period, repair or replace the defective mattress with a new mattress of the same model and size at no cost to you. If a model is discontinued, a replacement of similar build and design or a credit equal to your original purchase price toward a new mattress will be provided. Replaced or repaired mattresses are subject to the same warranty terms, with the warranty period starting from the original purchase date. All warranty claims, returns, and exchanges are handled through Mattress King.
Your Responsibilities
To qualify for this warranty, you must meet the following requirements: (1) the mattress must be used on a firm, solid surface, such as a matching foundation or adjustable bed base, with a proper bed frame that supports the combined weight of the mattress and user(s), with slats no more than 5 inches apart; (2) you must provide proof of the original purchase date; (3) you must submit photo evidence of the defect through the warranty claim form on the Mattress King website, as Mattress King may request this in lieu of returning the mattress. Transportation, handling, and inspection costs associated with replacements are the purchaser’s responsibility.
Legal Rights
This warranty gives you specific legal rights, and you may have other rights that vary by state or jurisdiction. To the extent permitted by law, this warranty is exclusive and replaces all other warranties, express or implied, including warranties of merchantability and fitness for a particular purpose. AmericanStar Mattress limits the duration of any implied warranties to the duration of this written warranty. Some states do not allow limitations on implied warranties or the exclusion of incidental or consequential damages, so these limitations may not apply to you. AmericanStar Mattress’ total liability will not exceed the purchase price of the mattress, and AmericanStar Mattress is not liable for special, incidental, consequential, or indirect damages unless required by law.
Arbitration
Disputes arising from this warranty must be resolved through binding arbitration under the Commercial Arbitration Rules of the American Arbitration Association (AAA), located at www.adr.org or reachable at 1-800-778-7879. Arbitration will take place in Texas, and will not be combined with other proceedings. Each party will designate one arbitrator, and the two arbitrators will select a third to chair the panel; if they cannot agree, the AAA will appoint the third arbitrator. The arbitrators will issue a decision within 120 days (extendable by 30 days if needed), and the proceedings will be confidential. The arbitrators’ award will be final and binding, and judgment may be entered in any court of competent jurisdiction. Arbitration is required before pursuing remedies under Title I of the Magnuson-Moss Warranty Act, but not for other rights or remedies outside that Act.
Governing Law
This warranty is governed by the laws of the State of New York, without giving effect to its conflict of laws rules.
Warrantor
AmericanStar Mattress, 401 Precision Dr, Waco, TX 76710, (713) 802-0313.
How to File a Claim
If you believe you have a valid warranty claim, please complete the warranty claim form linked on this page. All claims for AmericanStar Mattress products purchased through Mattress King must be submitted through this form for processing.
Innova Warranty | 20-Year Limited Warranty
Overview
Innova Sleep Products, Inc. (“Innova”) warrants to the original purchaser that this adjustable base, including the 4.0 Pro, 3.0 Plus, 2.0 Basic, and 1.0 Starter models, is free from defects in materials and workmanship for a period of 20 years from the warranty commencement date. The warranty commencement date is the date of purchase for new, unused adjustable bases, or the date of manufacture for bases used as floor or display models (resulting in a shorter warranty period for floor models). This warranty is structured as follows: full coverage in Year 1, parts-only coverage in Year 2 with the purchaser responsible for service and transportation costs, and prorated coverage for mechanical parts (excluding electronics, electrical components, drive motors, and massage motors) in Years 3–20. If a defect occurs within the warranty period due to manufacturing issues—not misuse, neglect, or damage—we will repair or replace the adjustable base based on the terms outlined below. This warranty applies only to adjustable bases located in the United States (excluding U.S. territories) or Canada.
Who Is Covered
This warranty applies only to the original purchaser of the adjustable base from Mattress King or an authorized Innova retailer. It is non-transferable. If the adjustable base is sold or transferred, the warranty terminates, and the new owner accepts the product “as is” with all faults. Please retain your purchase receipt as proof of ownership.
What Is Covered
This warranty covers adjustable bases manufactured by Innova, including the 4.0 Pro, 3.0 Plus, 2.0 Basic, and 1.0 Starter models, purchased directly from Mattress King or an authorized Innova retailer. It protects against defects in material and workmanship for the applicable warranty period, specifically: (1) in Year 1, any defects in materials or workmanship across all parts of the adjustable base; (2) in Year 2, any defects in materials or workmanship across all parts, with the purchaser responsible for service and transportation costs; (3) in Years 3–20, defects in mechanical parts (excluding electronics, electrical components, drive motors, and massage motors), with the purchaser responsible for service, transportation, and prorated costs. Normal wear requires that the adjustable base be used on a firm, solid surface structurally capable of supporting its weight and the user(s).
What Is Not Covered
This warranty does not cover the following: (1) normal wear and tear that does not affect the functionality of the adjustable base; (2) issues due to misuse, neglect, accidents, or failure to follow care instructions, such as improper setup or use on an unsuitable surface; (3) damage to the adjustable base, including burns, cuts, tears, liquid damage, or stains; (4) personal comfort preferences; (5) adjustable bases sold by unauthorized resellers; (6) adjustable bases sold “as-is,” “preconditioned,” “reconditioned,” “used,” “returned,” “previously owned,” or any similar condition indicating the adjustable base is not new or of first quality; (7) issues determined to be damage rather than a manufacturing defect, with all inspection and correction costs being the responsibility of the requesting party; (8) in Years 3–20, defects in electronics, electrical components, drive motors, or massage motors.
Warranty Remedy
If a covered defect occurs, Mattress King, in coordination with Innova, will, at its discretion:
(1) In Year 1: repair or replace the defective adjustable base or part at no cost to you, with Innova covering all authorized labor and transportation costs.
(2) In Year 2: replace the defective part at no cost to you, with you responsible for all service and transportation costs associated with the replacement.
(3) In Years 3–20: replace defective mechanical parts (excluding electronics, electrical components, drive motors, and massage motors), with you responsible for: (a) all service and transportation costs; (b) a prorated cost calculated as 1/20 of the current replacement cost of the part multiplied by the number of years used (e.g., in Year 5, you pay 5/20 or 25% of the part’s current cost).
If a part or model is discontinued, a replacement of similar build and design or a credit equal to your original purchase price toward a new adjustable base will be provided. Replaced or repaired adjustable bases are subject to the same warranty terms, with the warranty period starting from the original warranty commencement date. All warranty claims, returns, and exchanges are handled through Mattress King.
Your Responsibilities
To qualify for this warranty, you must meet the following requirements: (1) the adjustable base must be used on a firm, solid surface structurally capable of supporting its weight and the user(s); (2) you must provide proof of the original purchase date or, for floor models, the manufacture date; (3) you must submit photo evidence of the defect through the warranty claim form on the Mattress King website, as Mattress King may request this in lieu of returning the adjustable base; (4) in Year 2, you must pay all service and transportation costs for replacement parts; (5) in Years 3–20, you must pay all service, transportation, and prorated costs for replacement mechanical parts. Transportation, handling, and inspection costs associated with replacements are the purchaser’s responsibility.
Legal Rights
This warranty gives you specific legal rights, and you may have other rights that vary by state or jurisdiction. To the extent permitted by law, this warranty is exclusive and replaces all other warranties, express or implied, including warranties of merchantability and fitness for a particular purpose. Innova limits the duration of any implied warranties to the duration of this written warranty. Some states do not allow limitations on implied warranties or the exclusion of incidental or consequential damages, so these limitations may not apply to you. Innova’s total liability will not exceed the purchase price of the adjustable base, and Innova is not liable for special, incidental, consequential, or indirect damages unless required by law.
Arbitration
Disputes arising from this warranty must be resolved through binding arbitration under the Commercial Arbitration Rules of the American Arbitration Association (AAA), located at www.adr.org or reachable at 1-800-778-7879. Arbitration will take place in Texas, and will not be combined with other proceedings. Each party will designate one arbitrator, and the two arbitrators will select a third to chair the panel; if they cannot agree, the AAA will appoint the third arbitrator. The arbitrators will issue a decision within 120 days (extendable by 30 days if needed), and the proceedings will be confidential. The arbitrators’ award will be final and binding, and judgment may be entered in any court of competent jurisdiction. Arbitration is required before pursuing remedies under Title I of the Magnuson-Moss Warranty Act, but not for other rights or remedies outside that Act.
Governing Law
This warranty is governed by the laws of the State of Texas, without giving effect to its conflict of laws rules.
Warrantor
Innova Sleep Products, Inc.
How to File a Claim
If you believe you have a valid warranty claim, please complete the warranty claim form linked on this page. All claims for Innova adjustable bases purchased through Mattress King must be submitted through this form for processing.
Malouf® Warranty | 5-Year Limited Warranty
This Warranty Includes the ActiveDough, Z-Gel Dough, CarbonCool, Shoulder Dough, and Zoned Latex Pillows
What is Covered
This warranty covers any defects in materials or workmanship with the exceptions stated below.
How long coverage lasts
This warranty runs for 5 (five) years from the date of purchase.
What is Not Covered
The warranty applies only to the original purchaser and does not cover: (a) wear and tear; (b) damage caused by abuse or failure to follow care instructions; (c) normal changes in soness or resilience (including impressions less than 1.5 inches in depth); or (d) stains.
What Malouf® will do
Malouf®, at its sole discretion, will repair, replace, or refund any pillow that proves to be defective in materials or workmanship
How State Law applies
This warranty gives you specific legal rights, and you may also have other rights which vary from state to state
The foregoing warranty shall be exclusive and in lieu of any other warranty, express or implied, including warranties of merchantability and fitness for a particular purpose and all other warranties otherwise arising by operation of law, course of dealing, custom, trade, or otherwise. Neither the seller nor the manufacturer shall be liable for any consequential damages or losses arising from the purchase, installation and/or use of this product.
If you feel you have a warranty claim, please contact Malouf® directly at (800) 517-7179 or email their customer support team warranty@maloufsleep.com
Weekender® Warranty | 3-Year Limited Warranty
This Warranty Includes the Gel Memory Foam and Shredded Memory Foam Pillows
What is Covered
This warranty covers any defects in materials or workmanship with the exceptions stated below.
How long coverage lasts
This warranty runs for 3 (three) years from the date of purchase.
What is Not Covered
The warranty applies only to the original purchaser and does not cover: (a) wear and tear; (b) damage caused by abuse or failure to follow care instructions; (c) normal changes in soness or resilience (including impressions less than 1.5 inches in depth); or (d) stains.
What Malouf® will do
Malouf®, at its sole discretion, will repair, replace, or refund any pillow that proves to be defective in materials or workmanship
How State Law applies
This warranty gives you specific legal rights, and you may also have other rights which vary from state to state
The foregoing warranty shall be exclusive and in lieu of any other warranty, express or implied, including warranties of merchantability and fitness for a particular purpose and all other warranties otherwise arising by operation of law, course of dealing, custom, trade, or otherwise. Neither the seller nor the manufacturer shall be liable for any consequential damages or losses arising from the purchase, installation and/or use of this product.
If you feel you have a warranty claim, please contact Malouf® directly at (800) 517-7179 or email their customer support team warranty@maloufsleep.com
Malouf® Warranty | 15-Year Limited Warranty
This Warranty Includes the Encase HD Mattress Protector and Sleep Tite Mattress Protectors
What is Covered
This warranty covers any defects in mattress protector materials or workmanship. It is subject to the exceptions stated below and contingent upon making a claim within five (5) days of damage and following all laundering instructions on the care label. The warranty also covers mattress stains caused by such defects if the original purchaser: (a) submits a sales receipt showing that the protector and mattress were purchased new and from an authorized retailer in the same transaction; and (b) shows that the mattress was completely covered by the mattress protector when the stain occurred.
How long coverage lasts
This warranty runs for 15 (fifteen) years from the date of purchase.
What is Not Covered
The warranty does not cover: (a) misuse or abuse; (b) failure to follow care instructions by (i) drying on high heat and/or without other towels or bedding (ii) using bleach or bleach detergent (iii) ironing or (iv) dry cleaning; (c) wear and tear, including rips, tears, or normal soiling; (d) stains or damage caused by or related to: (i) inks, nail polish, cosmetics, bleach, non-food related grease, corrosives, alcohol, dyes, or solvents (ii) burns or fire, natural disaster, flood, the, vandalism, or any other loss covered under an insurance policy (iii) structural problems or appliance malfunctions (iv) more than two pints of liquid; (e) mattresses not correctly fitted with the mattress protector; or (f) mattresses used for commercial, institutional, or rental purposes.
What Malouf® will do
Malouf®, at its sole discretion will: (1) in the case of a claim for a protector, replace or refund any protector that proves to be defective in materials or workmanship; (2) in the case of a claim for mattress damage, send a cleaning kit, have the mattress professionally cleaned, replace the surface fabric, or replace the mattress.
As part of the claims process, the defective mattress pad must be returned to Malouf® for inspection and customer shall be responsible for any and all transportation costs associated with this warranty.
How State Law applies
This warranty gives you specific legal rights, and you may also have other rights which vary from state to state
The foregoing warranty shall be exclusive and in lieu of any other warranty, express or implied, including warranties of merchantability and fitness for a particular purpose and all other warranties otherwise arising by operation of law, course of dealing, custom, trade, or otherwise. Neither the seller nor the manufacturer shall be liable for any consequential damages or losses arising from the purchase, installation and/or use of this product.
If you feel you have a warranty claim, please contact Malouf® directly at (800) 517-7179 or email their customer support team warranty@maloufsleep.com
WOVEN™ Warranty | 5-Year Limited Warranty
This Warranty Includes the Tencel Sheets
What is Covered
This warranty covers any defects in materials or workmanship with the exceptions stated below.
How long coverage lasts
This warranty runs for 5 (five) years from the date of purchase.
What is Not Covered
The warranty applies only to the original purchaser and does not cover: (a) wear and tear; (b) misuse, abuse, or improper maintenance; (c) stains; (d) alteration or repair by unauthorized representatives; or (e) damage resulting from transit or handling.
What Malouf® will do
Malouf®, at its sole discretion, will repair, replace, or refund any sheet set that proves to be defective in materials or workmanship
How State Law applies
This warranty gives you specific legal rights, and you may also have other rights which vary from state to state
The foregoing warranty shall be exclusive and in lieu of any other warranty, express or implied, including warranties of merchantability and fitness for a particular purpose and all other warranties otherwise arising by operation of law, course of dealing, custom, trade, or otherwise. Neither the seller nor the manufacturer shall be liable for any consequential damages or losses arising from the purchase, installation and/or use of this product.
If you feel you have a warranty claim, please contact Malouf® directly at (800) 517-7179 or email their customer support team warranty@maloufsleep.com
WOVEN™ Warranty | 3-Year Limited Warranty
This Warranty Includes the Brushed Microfiber Sheets
What is Covered
This warranty covers any defects in materials or workmanship with the exceptions stated below.
How long coverage lasts
This warranty runs for 3 (three) years from the date of purchase.
What is Not Covered
The warranty applies only to the original purchaser and does not cover: (a) wear and tear; (b) misuse, abuse, or improper maintenance; (c) stains; (d) alteration or repair by unauthorized representatives; or (e) damage resulting from transit or handling.
What Malouf® will do
Malouf®, at its sole discretion, will repair, replace, or refund any sheet set that proves to be defective in materials or workmanship
How State Law applies
This warranty gives you specific legal rights, and you may also have other rights which vary from state to state
The foregoing warranty shall be exclusive and in lieu of any other warranty, express or implied, including warranties of merchantability and fitness for a particular purpose and all other warranties otherwise arising by operation of law, course of dealing, custom, trade, or otherwise. Neither the seller nor the manufacturer shall be liable for any consequential damages or losses arising from the purchase, installation and/or use of this product.
If you feel you have a warranty claim, please contact Malouf® directly at (800) 517-7179 or email their customer support team warranty@maloufsleep.com
- Normal softening of foam pressure-relieving material that doesn’t affect its performance.
- Comfort preferences.
- Physical abuse or damage to the structure/cover, including burns, cuts, tears, liquid damage, or stains caused by the user.
- Body indentations less than the minimum defined in "Warranty Coverage."
- Damage from an improper foundation or lack of center support.
- Normal wear and tear (body impressions are expected as upholstery layers conform to your body and don’t always indicate a defect).
- Dead batteries in adjustable bases.
- Stains or soiling (use a mattress protector to prevent this).
- Improper or unsupported foundation (mattresses require a level platform).
- Bed frame without adequate center support (must have at least 5 legs, with one supporting the slats or steel crossbars).
- Missing law tag (contains the manufacture date and warranty code).