Contact Mattress King
Corporate Inquires
Main Office
Mattress King, Inc. 2450 W Robinson St Norman, OK 73069
Sales & Product Related Questions
Get expert advice from our sleep specialists to ensure your best night’s sleep.
Hours are Mon-Fri: 10am - 7pm Sat: 10am - 6pm and Sun: 12pm - 5pm
Frequently Asked Questions
Can you explain Mattress King's 100-Night Comfort Guarantee?
Absolutely! At Mattress King, we're dedicated to ensuring you find the perfect mattress for your sleep needs. That's why we offer an exclusive 100-night trial period on eligible mattresses. To participate in this trial, simply purchase one of our mattress protectors with your new mattress.
If you find that your new mattress doesn't quite meet your comfort needs, don't worry. We offer a hassle-free, one-time exchange for a mattress that better suits you. There are no restocking fees involved – the only cost is a minimal one-time delivery fee. It's important that exchanges are conducted through Mattress King's official delivery service to guarantee proper handling of your returned mattress.
Your trial period kicks off from the day you receive your mattress. We recommend sleeping on it for at least 21 days, as this gives your body enough time to adjust to the new sleeping surface.
For more detailed information about our trial policy, please visit Mattress King's Trial Policy.
What is the Mattress King Return Policy?
At Mattress King, we offer a return policy designed for those instances where you might purchase an item that wasn't needed. Our policy is simple and straightforward, focusing on ensuring our products are returned in their original condition.
Within 3 Days for Full Refund: If you've bought an item that you later realize you don’t need, you can return it within three days for a full refund. The key condition for a refund is that the product must be returned in 'factory-new' condition. This means that the product should be undamaged and remain in its original sealed packaging.
Processing Your Refund: Upon meeting these criteria, we will efficiently process your refund. The amount will be credited back to your original payment method or, if you prefer, as in-store credit.
Beyond the Return Window: If you've passed the three-day return window, we still have options available for you. Please refer to our trial policies page to explore the possibility of a comfort exchange.
For Complete Details: To get a comprehensive understanding of our return policy, we invite you to visit our return policy page. Here, you'll find all necessary information for a hassle-free return process.
Customer-Centric Approach: Our objective at Mattress King is to provide a shopping experience that is both convenient and aligned with your needs, ensuring you get the right product for your home.
How Can I Track My Mattress King Delivery?
Stay informed every step of the way with Mattress King's efficient One-Day Delivery service. Whether you order online or in-store, we collaborate with you to schedule a delivery time that suits your convenience. We provide a 2-hour delivery window, ensuring you're not left waiting.
On the day of delivery, we keep you updated with a phone call and a text message as soon as our drivers start their route to your location. For online purchases, expect a call from us within 12 hours of your order to arrange a suitable delivery date and time. Rest assured, we make the delivery process smooth and hassle-free, keeping you in the loop at every stage.
Do Mattress King products come with a warranty?
Absolutely! At Mattress King, every product we offer is backed by a manufacturer's warranty, ensuring peace of mind with your purchase. The specific warranty details for each product vary, so we encourage you to read through our list of warranties here. This will provide you with all the information you need regarding the coverage and terms for each item. Rest assured, we're committed to providing quality products with reliable warranty support.
You can find more information on our warranty here. To learn more about the Mattress King comfort guarantee, click here.
Haven't Found Your Answer Yet?
Visit our Support Page for FAQs, warranty details, returns, and more helpful information.
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Get expert advice from our sleep specialists to ensure your best night’s sleep.
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